SHIPPING AND RETURNS
At Tapestry World, we strive to provide a seamless shopping experience. Please review our shipping and returns policy below:
Shipping Policy
Shipping Information:
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We charge a flat rate shipping fee of £2.99 for orders under £60.
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Orders over £60 qualify for free shipping.
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Shipping times may vary depending on your location, but we aim to process all orders within 2 business days.
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You will receive a tracking number once your order has been dispatched (48h delivery).
Return & Exchange Policy
Returns Information:
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We accept returns on items within 30 days of receipt.
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To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
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Please note that custom-made or personalized items are not eligible for returns.
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To initiate a return, please contact us at tapestryworlduk@gmail.com with your order details.
Refunds:
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Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
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Please note that shipping costs are non-refundable, except in cases of damaged or faulty items.
Thank you for shopping with us! If you have any questions or concerns, feel free to reach out to our customer service team.